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Refund Policy

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RETURNS POLICY - ONLINE SALES

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email info@pendle-eng.co.uk or write to us at Pendle Bike Racks, Pendle Industrial Estate, Southfield Street, Nelson, Lancashire, BB9 0LD.
You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition - if they're not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
You'll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us
If you need some help or have any questions please contact us and we will be more than happy to help.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned. If you are a customer in the EU, we will also refund the cost of standard delivery.

RETURNS POLICY - ON-SITE SALES

We are happy to offer a refund or exchange for items purchased from our premises within 14 days of purchase. You must return the items to us in their original condition and with proof of purchase - if not, we may be unable to accept them. Items returned to us between 14 and 28 days after purchase will be offered an exchange. This does not affect your legal rights.

 

LEGAL RIGHTS

 

Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Problems with your order

We have a legal duty to ensure that we deliver products that conform to your contract. It doesn't happen often, but sometimes we make a mistake. If we've made one with your order or you have any issues with the goods themselves, the first thing to do is contact us on:

Email us: info@pendle-bike.co.uk
Call us: +44 (0)1282 699 555+44 (0)1282 699 555
Write to us: Pendle Bike Racks, Pendle Industrial Estate, Southfield Street, Nelson, Lancashire, BB9 0LD.

If you include your Pendle Bike Rack order number with your correspondence, it will allow us to match the return with the original order.
Please be sure to clearly explain the problem with the item(s) being returned. If your order was incorrectly packed or an item was faulty and you want a replacement, we'll simply send you the correct item(s) or a new version of what you ordered.
We'll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won't charge you for the delivery of the correct item(s) either.

Important Note:

Any items returned to us must be in their original condition - if they're not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery.
This does not affect your legal rights.

 

YOUR RIGHT TO CANCEL

 

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the above instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period.

To do so, simply email info@pendle-eng.co.uk or write to us at:

Pendle Bike Racks,
Pendle Industrial Estate,
Southfield Street,
Nelson,
Lancashire,
BB9 0LD.

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).